Build the
Right Thing.
Kiln uncovers patterns in your customer interactions you never knew existed. So when the building starts, you know exactly what your customers need - all backed with hard evidence.
Customers do not trust AI billing reporting
Finance and ops teams keep reconciling invoices by hand because AI usage totals do not match what customers expect to see.
"We need to understand these AI charges before renewal."
Your customers, inside every AI workflow.
Connect Kiln to Claude or any AI assistant that supports MCP. Find what customers are asking for, uncover recurring pain points, and pull the conversations behind them without leaving your workflow.
Ask anything. The evidence answers.
Anything you want to know about your customers, all at your fingertips. You just have to ask Kiln.
Kiln's own chatbot
Ask in the app and read the grounded answer inline.
Where do enterprise accounts struggle in our mobile app?
Based on 11 customer quotes across 5 signals and 2 themes, enterprise accounts struggle most with mobile reliability: crashes, slow load times, and offline sync issues are blocking field teams from completing work on mobile.
Mobile app crashes during field work
Offline sync loses completed updates
Slow load times block mobile usage
Field team cannot trust mobile app
Mobile reliability blocking field teams
Crashes, slow load times, and offline sync issues repeat across enterprise accounts, making mobile work unreliable for teams in the field.
From scattered calls to ranked themes.
Kiln finds repeated customer problems across calls, tickets, and conversations, then ranks them by impact. Instead of chasing one-off requests, your team sees the patterns worth acting on and the evidence behind them.
Every customer call, captured automatically.
- Transcribes, summarizes, and analyzes every customer call
- Automatically joins customer calls from your calendar
- Matches every call to the right customer