Direct access to customer evidence
Engineers see what customers actually said, not just the resulting ticket.
Product Intelligence Platform
Build the
Right Thing.
The future of SaaS product development is engineering-led.
Kiln makes that model scale by bringing customer signals and evidence directly to engineers, so they move faster, and make
fewer costly product mistakes.
Give your engineers more than just requirements
Automatic evidence for every idea
Kiln automatically finds and tags customer evidence with exact quotes for any product idea.
Product ownership at scale
Customer understanding no longer depends on attending every call or compiled messy context.
Kiln MCP · Customer context everywhere
Your customers, inside every AI workflow.
Connect Kiln to Claude Code or any AI assistant that supports MCP. Allow your coding agents to understand the context of why something is being built, so they don't make a costly mistake.
Find what customers are asking for, uncover recurring pain points, and pull the conversations behind them without leaving your workflow.
Read-onlyOrganization-scopedWorks with MCP assistants
Ask Kiln · Grounded answers
Ask anything. The evidence answers.
Anything you want to know about your customers, all at your fingertips. You just have to ask Kiln.
Kiln's own chatbot
Ask in the app and read the grounded answer inline.
Ask
Where do enterprise accounts struggle in our mobile app?
ThemesSignalsQuotes
Answer
Based on 11 customer quotes across 5 signals and 2 themes, enterprise accounts struggle most with mobile reliability: crashes, slow load times, and offline sync issues are blocking field teams from completing work on mobile.
Grounded in2 themes5 signals11 quotes
Themes
Customer issuesCalls · Tickets · Conversations
AC
Acme Co
Mobile app crashes during field work
NW
Northwind
Offline sync loses completed updates
GX
Globex
Slow load times block mobile usage
IN
Initech
Field team cannot trust mobile app
+ 10 more matching signals
Ranked as high impact
Theme
Mobile reliability blocking field teams
Crashes, slow load times, and offline sync issues repeat across enterprise accounts, making mobile work unreliable for teams in the field.
High impact9 customers14 signalsMobile app
Signals & Themes · Synthesis
From scattered calls to ranked themes.
Kiln finds repeated customer problems across calls, tickets, and conversations, then ranks them by impact. Instead of chasing one-off requests, your team sees the patterns worth acting on and the evidence behind them.
Kiln Notetaker · Automatic capture
Every customer call, captured automatically.
- Transcribes, summarizes, and analyzes every customer call
- Automatically joins customer calls from your calendar
- Matches every call to the right customer
Notetaker
Jun 8 – 12Joining 3 of 4
Mon8
Tue9
Wed10
Thu11
Fri12
Acme sync
Northwind
Standup
Globex
Reads your calendar and joins the customer calls — internal time stays untouched.